You've reached the Kings information portal's contact page. Whether you have a question about our content, need clarification on something we've published, or want to reach the operator's support team for account help, this page will point you in the right direction.
Contact the kings-casino.nl editorial team
For questions about the content on this site – corrections, clarifications, or suggestions – email us at [email protected]. We read every message and aim to respond within 48 hours.
We handle editorial queries only. If your question is about an active account, a deposit, a withdrawal or a bonus, the operator's own support channels below will get you a faster answer.
Questions about your account
The operator's customer support team can help with registration issues, deposit or withdrawal questions, bonus terms, verification requests, and any technical problems you're facing while using the platform. You can reach them by live chat, email at [email protected], or through the contact form on the site. Support runs 24/7.
Before writing in, have these details ready so the first reply can actually solve your problem: the email address registered to your account, the approximate date and time the issue occurred, any reference number or error message shown on screen, and – for payment queries – the method you used and the amount involved. The more specific you are, the faster the team can track down what happened and fix it.
What to expect when you contact support
Live chat typically responds within minutes during peak hours. Email and contact-form queries are handled in the order received, usually within a few hours, though complex cases involving payment providers or verification documents may take longer. If you're chasing a withdrawal or a bonus that hasn't credited, mention how long it's been – the team prioritises requests where a published timeframe has passed.
When support can't help immediately
Some issues sit with third parties – a bank holding a deposit, a card issuer blocking a transaction, a game provider investigating a disputed round. In those cases support will log the query and keep you updated, but resolution depends on how quickly the other party responds. Verification requests that need a second document or a clearer photo will come back with specific instructions; read them carefully to avoid another round trip.
Help with problem gambling
If you need to talk to someone about gambling – whether it's setting limits, taking a break, or stopping entirely – free, confidential support is available in the UK through GamCare at www.gamcare.org.uk or by calling the National Gambling Helpline on 0808 8020 133 (24/7, free from landlines and mobiles). BeGambleAware also offers resources and a live chat service at www.begambleaware.org.
For self-exclusion across all UKGC-licensed sites, register with GamStop at www.gamstop.co.uk. The service is free and covers every UK-licensed operator. Blocking software such as Gamban (gamban.com) and BetBlocker (betblocker.org, free, works across devices) can prevent access to gambling sites while you take a break.
Complaints and escalation
If the operator's support team hasn't resolved your issue and you've given them a reasonable chance to do so, you can escalate. For sites licensed by the Malta Gaming Authority, unresolved disputes go to that regulator; for UKGC-licensed operations, the process runs through the Independent Betting Adjudication Service (IBAS) or another approved alternative dispute resolution body. The operator's terms will name the ADR scheme it uses – check there first before escalating, and keep a record of every exchange.
This site is for players aged 18 and over (18+). If gambling stops feeling like entertainment, free and confidential support is available at BeGambleAware.org.