Kings launched with dual licensing from the Gambling Commission (account 39335) and the Malta Gaming Authority (MGA/B2C/231/2012), serving players in the United Kingdom with a library of over 4,000 slots, live dealer tables and sports markets. New UK players receive 100 free spins on eligible slots after a £20 deposit, with 10× wagering on winnings capped at £30. We run ProgressPlay Limited's platform from Malta, and all withdrawals carry a 1% fee up to £3 per transaction.
Our licensing and who we are
ProgressPlay Limited (company C58305) operates our platform from St. Julians, Malta, under two active licences. The Gambling Commission regulates our UK operations under account number 39335, while the Malta Gaming Authority covers the rest of our markets under licence MGA/B2C/231/2012. Customer funds sit in segregated bank accounts, though UKGC criteria classify them as "not protected" in the event of insolvency. Our registered office is at Soho Office, 3A Punchbowl Centre, Elia Zammit Street, St. Julians, STJ3154, Malta.
The welcome offer and what it actually takes
UK players depositing £20 or more receive 100 free spins on selected slot machines, credited immediately. Skrill and Neteller deposits are excluded. T&Cs apply. 18+. New customers only. Please gamble responsibly (BeGambleAware.org).
Free spin winnings carry 10× wagering, which must be cleared within seven days. Maximum conversion from those winnings is capped at £30 – anything above that ceiling is removed when you withdraw. Video poker and power video poker contribute 5% per pound wagered; blackjack, baccarat, roulette, poker table games and jackpot slots contribute 10%; most standard slots contribute 100%. Games on the excluded list contribute nothing.
| Condition | UK Welcome Offer |
|---|---|
| Value | 100 Free Spins |
| Minimum deposit | £20 |
| Wagering | 10× free spin winnings |
| Maximum cashout | £30 |
| Validity | 7 days |
| Exclusions | Skrill, Neteller |
| Eligibility | New Players Only |
Players aged 18–24 face a £2 maximum stake per spin on all slots; those aged 25 and over may wager up to £5 per spin. Any bet above your age-based limit voids the round and forfeits winnings from it. Withdrawal requests immediately cancel all active and pending bonuses, with no option to reverse the cancellation once submitted.
How game weighting changes the maths
A £10 spin on a standard slot clears £10 of wagering. The same stake on blackjack clears £1, and on video poker just 50p. Clearing 10× on £15 of free spin winnings takes 150 qualifying spins at £1 each on slots, or 1,500 spins on video poker. Check the contribution table before you start – the game you prefer might cost you the bonus.
Network limits across all ProgressPlay sites
You may claim a maximum of five registration or welcome bonuses across the entire ProgressPlay network, which includes several casino and bingo brands beyond our own. Five casino welcome packages and one sports welcome offer are the network-wide caps, alongside a limit of five free-bet bonuses per month. Attempting to open a sixth account to claim another welcome package is classed as bonus abuse and will void all bonuses and winnings tied to them.
What voids a bonus outright
Opening multiple accounts across the network; playing only with free games; repeated deposit–cashout–redeposit cycles; equal, zero or low-margin bets; placing a single bet or multiple bets worth 50% or more of the bonus value on one round; dropping your bet size by 65% or more after a large win; delaying game rounds to clear your real balance before using bonus funds; building in-game value with the bonus then cashing out with your real balance; Martingale strategies; placing more than 25% of your initial deposit as a single bet. Any of these trigger immediate forfeiture.
Games – library and what you can play
Our 4,000+ games split across slots, live dealer tables, fixed-odds table games, jackpots, bingo rooms and scratch cards. Demo play is available on most titles, letting you test a slot's volatility and bonus features before committing real money. For the full provider list, game titles and live table breakdown, visit our dedicated Kings casino page.
Depositing, withdrawing and how long payouts take
Every deposit starts at £10 minimum. We accept GBP and EUR, though GBP is the primary currency for UK accounts. Withdrawals start at £5, and any balance below that threshold can be withdrawn in full by contacting support. Every withdrawal carries a 1% processing fee capped at £3, applied regardless of method or amount.
| Method | Min Deposit | Min Withdrawal | Fee |
|---|---|---|---|
| Visa Debit | £10 | £5 | 1% up to £3 |
| Mastercard Debit | £10 | £5 | 1% up to £3 |
| PayPal | £10 | £5 | 1% up to £3 |
| Neteller | £10 | £5 | 1% up to £3 |
| Skrill | £10 | £5 | 1% up to £3 |
| Payz | £10 | £5 | 1% up to £3 |
| Bank Transfer | £10 | £5 | 1% up to £3 |
| Trustly (Pay N Play) | £10 | £5 | 1% up to £3 (instant) |
Credit cards cannot be used, including via e-wallets or online payment services. Paysafecard, Neosurf, Apple Pay and Pay by Mobile are deposit-only; Paysafecard is capped at £700 per deposit. Withdrawal requests show as 'Pending' and are transferred as soon as possible, though exact turnaround times per method are not published. Pay N Play via Trustly processes instantly.
Funds requested are sent back to the payment method originally used to deposit. If that method is unavailable due to issuer restrictions or third-party policy, another verified method on your account will be used. Visa and Mastercard withdrawals may not be available in all regions due to card issuer rules. Once a withdrawal is requested, you cannot cancel it – the payment moves into processing immediately and there is no option to reverse it.
Registration, verification and getting your first payout
Sign-up takes four steps: click 'Join', fill the registration form with valid personal details, complete mandatory age and identity verification, then activate your account. Before you can deposit or gamble – with real money, bonus funds or free spins – we must verify your age and identity. That check also applies to free-to-play games.
You will need proof of ID (valid passport, driver's licence or national ID card showing your name, photograph and signature) and proof of address (utility bill or debit card statement dated within the last three months). Card verification requires a photo of the front and back showing the first and last four digits, your name and the expiry date, with the middle eight digits and CVV code covered. E-wallet users submit a profile page screenshot showing name and email; PayViaPhone users provide a photo of their phone bill.
In some circumstances – high fraud scores, abnormal gameplay patterns, high deposit counts – we may request enhanced checks: notarised or solicitor-signed documents, certified copies, Source of Funds or Source of Wealth evidence. Already registered? Kings login takes you straight to your account.
Using our site on mobile
Our platform runs in any modern browser on phones and tablets – Chrome, Safari, Firefox, Edge – with no download required. The lobby, cashier, game library and account settings all adapt to smaller screens, and most slots and live tables load in portrait or landscape. A handful of older titles may require landscape orientation or may not be optimised for touch controls; demo mode lets you test before depositing.
Betting on sport alongside the slots
We operate a sportsbook covering football, tennis, basketball, horse racing and dozens of other markets. New players placing qualifying bets totalling £10 or more at minimum odds of 1.5 receive a £30 free bet, valid for seven days. Qualifying bets must settle in full and cannot be cashed out. Free bet winnings carry 1× wagering and convert up to a maximum of £200. The free bet stake itself is not returned. The offer excludes Skrill and Neteller deposits, and is available to new players only.
Reaching support when something goes wrong
Our customer support team is available 24/7 via live chat, email and a contact form. The email address is [email protected]. Live chat typically responds within minutes; email queries are handled in the order received. All support operates in English.
What sets us apart from the ProgressPlay crowd
We apply age-based slot stake limits that tighten the usual £5 ceiling: players under 25 may only bet £2 per spin, cutting maximum exposure by more than half compared with older accounts. That restriction sits on top of the standard UKGC stake cap and applies across the entire game library, not just high-volatility titles.
The universal 1% withdrawal fee applies to every payout method we offer, including e-wallets that competitors typically process without charge. A £500 withdrawal costs £3; a £50 one costs 50p. Over a year of regular payouts the fee accumulates faster than most players expect.
Network-wide, you may claim a maximum of five welcome bonuses across all ProgressPlay casino sites. Open accounts at three other brands in the group and claim their welcome packages, and you have two welcome offers left – not five per site, five in total. The counter applies to registration bonuses, casino welcome packages and free-bet offers combined, and resetting it is not an option.
Our loyalty programme requires at least one £10 deposit before you can collect points or buy items from the rewards store, and you must have deposited £10 in the last 30 days to progress between levels. Points earned earlier remain on your account, but levelling up stops the moment 30 days pass without a deposit. Store items expire 30 days after purchase, and free bonuses or free spins bought from the store carry 10× wagering with a £20 maximum conversion cap for spins and a 1× cap for free-money bonuses.
Customer funds sit in segregated accounts but hold a "not protected" status under UKGC insolvency criteria, meaning those funds would form part of the operator's estate if the company entered administration. Protected status requires a different account structure that we do not currently use.
Our ongoing promotions beyond the welcome package
Every Wednesday from 00:00 to 23:59 GMT, deposit £20 or more and enter promo code WED500 to spin the Wheel of Prizes, awarding 5 to 500 free spins on selected slots. The prize wheel is valid for 24 hours; free spin winnings carry 10× wagering and a £20 maximum conversion cap, valid for seven days. You may claim this once per Wednesday.
From Friday 00:00 to Sunday 23:59 GMT, the Weekend Wheel of Spins runs the same structure with promo code WKND500 – deposit £20, spin once per day, and receive 5 to 500 free spins with 10× wagering and a £20 cap. Valid for the weekend only, redeemable once per day during the three-day window.
Players who have deposited £20 or more in the last 30 days unlock one Mystery Box per day via the Trophy icon in the lobby. Each box contains a random surprise – free spins, deposit bonuses, free bets, bet-and-get offers or cash drops – running daily until 31st October at 23:59 GMT. For more recurring offers and seasonal campaigns, visit our Kings promotions page.
What existing players say about withdrawals and verification
Sentiment across player forums and complaint logs centres on three recurring friction points: the 1% withdrawal fee, which accumulates faster than expected over multiple payouts; verification requests that require a second or third document when the first upload is rejected for partial card masking or image quality; and payout timings that vary by method without published estimates, leaving players uncertain when funds will arrive.
Trustpilot and similar aggregators record a modest score reflecting frustration with the ProgressPlay network's bonus restrictions – the five-welcome-offer cap applies across all group sites, and players reaching it at other brands find themselves ineligible here. Positive mentions cite the 4,000+ game library and the live chat's quick response times during UK evening hours. The platform's browser-only design draws mixed feedback: convenient for players who dislike app installs, but lacking the push notifications and biometric login that dedicated apps provide.
The mechanics underneath the games
Slots on our platform report Return to Player (RTP) percentages between 94% and 97% depending on the provider and the title's configuration. RTP measures the proportion of all wagers a game returns to players over millions of spins – a 96% RTP means the game pays back £96 for every £100 wagered in the long term, keeping £4 as house edge. Your session will almost never land at that figure: variance determines whether you finish above or below it.
Volatility – labelled low, medium or high – describes how a slot distributes its RTP across time. Low-volatility games pay smaller wins more frequently, keeping your balance steady; high-volatility titles pay rarely but in larger amounts, producing long dry streaks punctuated by wins that recover multiple buy-ins at once. A 96% RTP slot can feel tight or generous depending entirely on its volatility setting, and two games with identical RTP behave nothing alike if one is low-variance and the other high.
Paylines determine which symbol combinations pay. A five-reel slot with 20 paylines evaluates 20 different patterns each spin; a 243-ways game pays any left-to-right match regardless of position on the reel. More paylines do not increase RTP – they increase hit frequency, meaning you see wins more often, but each win is proportionally smaller to keep the overall return percentage unchanged.
A win is calculated by multiplying your stake per line by the symbol's paytable value. Bet 10p per line on a 20-line slot (£2 total), land three matching symbols on one line worth 10× your line stake, and you win £1 on that line. Cascading reels, multipliers and bonus features layer on top of that base calculation, and every interaction is logged in the game's history, accessible via the menu while the slot is open.
Our tools to keep play in check
We provide deposit limits, net deposit limits, wager limits, loss limits, session limits, reality checks and self-exclusion periods from six months to five years. Any reduction to a limit takes effect immediately; any increase takes 24 hours, giving you a window to reconsider.
- Deposit limits cap how much you can add to your account per day, week or month.
- Net deposit limits track deposits minus withdrawals, capping how much you can lose over a period.
- Wager limits restrict the total amount you can bet, regardless of wins or losses.
- Loss limits set a ceiling on net losses, stopping play when reached.
- Session limits log you out automatically after a set duration.
- Reality checks pop up at intervals you choose, showing time and money spent.
Time-out (also called cooling-off) closes your account for 1 to 42 days. You choose the period, and it cannot be shortened once set. Self-exclusion runs for a minimum of six months and a maximum of five years, applying across every website operated by ProgressPlay. Your account closes, remaining funds are returned, marketing stops, and the exclusion cannot be undone during its term. Re-opening afterward requires you to contact support, confirm you want access restored, and wait through a mandatory one-day cooling-off period.
| Parameter | Details |
|---|---|
| Operating company | ProgressPlay Limited (C58305) |
| Licences | Gambling Commission (39335), MGA (MGA/B2C/231/2012) |
| Games | 4,000+ |
| Providers | Pragmatic Play, Big Time Gaming, Blueprint Gaming, Elk Studios, Microgaming, among others |
| Currencies | GBP, EUR |
| Minimum deposit | £10 |
| Minimum withdrawal | £5 |
| Withdrawal fee | 1% up to £3 |
| UK welcome offer | 100 Free Spins (£20 deposit, 10× wagering, £30 cap) |
| Age-based slot stakes | £2 per spin (18–24), £5 per spin (25+) |
| Mobile | Browser-based (no app) |
| Support | 24/7 live chat, email |
| Languages | English |
Our verdict on where we sit for UK players
We hold active licences from the Gambling Commission and the Malta Gaming Authority, operate transparently under ProgressPlay Limited, and publish both company and licence numbers. The 4,000+ game library covers slots, live dealer, table games, jackpots, bingo and sports betting, with demo play available and dual licensing giving UK players regulatory protection.
The 1% withdrawal fee applied to every payout – including e-wallets – is a cost competitors typically waive, and it accumulates across regular withdrawals. The £2 slot stake cap for players under 25 cuts maximum exposure by more than half compared with older accounts, and the five-welcome-bonus network limit means claiming packages at other ProgressPlay sites reduces what remains available here.
Customer funds sit in segregated accounts but hold a "not protected" status under UKGC insolvency criteria. The 100 free spins welcome offer carries a £30 maximum conversion cap, and 10× wagering on free spin winnings is steeper than it first appears once you account for game weighting – video poker and table games contribute 5–10% per pound, extending the playthrough significantly. Withdrawal requests cancel all active bonuses immediately, with no option to reverse the decision.
For players comfortable with the fee structure and the network restrictions, the library is broad and the dual licensing is solid. Check the promotion terms before depositing, and factor the 1% fee into your withdrawal planning from the start.
Responsible gambling
Gambling is entertainment, not an income stream, and it should never feel like an obligation. If you are chasing losses, borrowing money to play, or gambling when you meant to stop, those are signs the activity has shifted from leisure to compulsion.
Questions worth asking yourself:
- Am I spending more time or money than I planned?
- Have I lied to family or friends about how much I gamble?
- Do I feel anxious or irritable when I try to cut back?
- Am I gambling to escape problems or negative feelings?
- Have I borrowed money or sold possessions to fund gambling?
- Am I neglecting work, study or relationships because of gambling?
If you answered yes to any of these, free and confidential support is available. GamCare operates the National Gambling Helpline on 0808 8020 133 (24/7, free) and offers live chat at gamcare.org.uk. BeGambleAware provides resources, self-assessment tools and treatment referrals at begambleaware.org.
GamStop (gamstop.co.uk) is a free national self-exclusion scheme covering all UK-licensed sites. Register once and you are blocked from every operator holding a Gambling Commission licence for six months, one year or five years. Gordon Moody (gordonmoody.org.uk) offers residential and online treatment for gambling addiction.
Blocking software stops gambling sites loading before temptation becomes a decision. Gamban (gamban.com) covers desktop and mobile, blocking tens of thousands of gambling domains and preventing workarounds via VPN or incognito mode. BetBlocker (betblocker.org) is free, open-source and available on Windows, Mac, Android and iOS.
If you share a device with someone under 18, parental-control software such as Net Nanny or Qustodio blocks gambling sites and restricts app downloads. You must be 18 or over to use this site. Gambling should be entertainment, not a chore – the moment it stops feeling that way, step back and talk to someone who can help.